Cascade Bank Cooks Up Great Customer Service for The Hub Restaurant

Some things are just worth waiting for. Imagine that juicy burger, just off the grill, prepared in one of nearly a dozen ways with the freshest of ingredients. Or how about the famous "Panther Burger," known as the best burger in Snohomish and for miles around. Then imagine that you have to wait a couple of years to get one. Would you wait? There's no doubt.

The Hub restaurant in Snohomish is the home of the Panther Burger and has, over the last 40 years, established itself as a fixture in the community. After a two-year closure for reconstruction, the Hub is back — bigger and better than ever. The restaurant is owned by Steve and Noreen Dana, and has gone from being a small hamburger stand owned years ago by Steve's parents to a roomy sit-down restaurant with a drive through and espresso bar. The new place has state-of-the-art equipment and a fireplace to give it that homey touch. The Danas have big plans for the expanded menu that includes breakfast. Steve noted, "Our mission is to provide good food and good service in a clean and friendly environment." They opened in August to big crowds of locals and lines at the drive-through that extended into the street.

"We're flattered that people care," said Steve. "For us what's important is the relationship with our customers. Whether we were in the hamburger business or in the hardware business we would have the same relationship with our customers because that's the kind of people we are — that's what's been successful for us. The time we were closed has been painful because we missed the daily interaction. My wife Noreen loves interacting with people. She has a knack for remembering people's birthdays — it's an example of the kinds of relationships we have with people."

Steve and Noreen chose Cascade Bank because of Business Banker Bob Miller who participated in the local Kiwanis. "Bob knew I'd been talking to another bank and that bank hadn't done well for me. He told me if I ever needed somebody to talk to about it, he'd be happy to help. I didn't know anybody else at Cascade Bank, but I had one guy there that cared about me," said Steve. "Banks are like restaurants — they're about people."